L J.

Do not buy from Express if there's a chance you might need to make a return.

I needed to return an item to the seller "Dippin' Daisys". The entire process was a complete run-around—very frustrating! The dress was sold via Express's "Marketplace" (Dippin' Daisys) and I never would have purchased it if I had known what a scam the returns process would end up being. I still have the item, can't wear it, am out almost $50. Not a good way to do business, Express. I rarely do reviews, but this experience called for it.

Also, I went to their website to post a review about their poor customer service. I was required to click on "yes" to indicate I received something free and of value for my review. What?! Clicking "yes" was the only option. I did not receive anything but frustration and headaches from this process. I also learned that Express will not post any Customer Service reviews, which is a sketchy way to do business. If a business is treating their customers fairly, there would be no need to block their reviews about customer service.

I do not recommend buying anything from Express. I won't be buying from them again.