Lora L.

**Stackry-USA to Japan**

I used Stackry twice to do a personalized shopping in the USA on my behalf and later ship the goods to Japan.
The first order went smoothly without any complication or surprises.
The second order was not as smooth as the first one, after they placed my order, the supplier cancelled the order because they no longer ship to Stackry forwarding address in the USA (this was a tax free address).
>>>Starckry informed me that they will reorder my good but then it will be shipped to a different address(taxable address), so I had to top up to cover for Tax.

Goods finally arrived at Stackry warehouse, it turns out that the supplier delivered the one order in three different parcels that arrived at Stackry warehouse in different days. After two of the three parcel arrived at their warehouse, Stackry informed me that all my parcel have been received and are ready for forwarding to my address in Japan. Unknowingly that there part of the order has not been received, I ordered and paid them to forward the goods. A day after the parcel has been dispatched, I received a new email that a parcel has been received for me again by Stackry, upon inspection they realized it was part of the order they had already shipped to me.

>>> I ended up paying for shipping to Japan twice for parcels that could have been send in one parcel although they send the third parcel in a zero bag to reduce the shipping cost, this could have been avoided if they had inspected the parcels to make sure all the goods are there since this was a personal shopping order.

>>> Stackry has an excel form where customers fill in details of the good they want to order plus the website of the supplier, this makes the ordering process straight forward and easy. <<>> The weight and dimensions of the parcel is readily available on your order page.<<>>Overal Stackry support team is very fast in responding to customer emails, very friendly and fast to offer a solution to the problem. Shipping rates were also reasonable.<<>> I received all my goods as described>>>

** Parcel flow UK to Namibia**

I used Parcel flow once to do a personalized shopping in the UK on my behalf and later ship the goods to Namibia.

I paid for the personal shopping service and for the goods, then it was time to wait for the notification email that my goods have been received by Parcel flow. Five days later no email, I thus decided to send them an email, that's when they replied that the supplier did not deliver all the goods, they have requested him(the supplier) to send the missing goods. A day latter I received an email that my parcel is now ready for shipping to Namibia. I logged in to my account to check for the parcel details such as weight and dimensions, only the weight of the parcel was displayed(12.5 kg).

I emailed their customer support to request them to add the carton dimensions, two days later no reply, on the third day I decided to call them, we spoke and after the call, they emailed me the dimensions of the carton.

Excited, I used their shipping estimate calculator and when I enter the weight (12.5kg) to Namibia without the carton dimensions the shipping rate was 127 Sterling Pounds. When I entered the dimensions to work out the volumetric weight (12.5kg) manually, shipping rate to Namibia was around 78 Sterling Pounds. I played around with their calculator to understand their rates more, however i found out that, the shipping rate of a 12kg to Namibia was 75 Sterling pounds, a 13 kg would cost 77 Sterling Pounds and it didn't make sense that a 13kg would cost less than the lighter 12.5kg (127 Sterling pounds). I also checked the shipping rate of a 12.5kg to neighboring country South Africa and it was 74 sterling Pounds.

>>>I Logged into my account to order for shipping, to my surprise, the shipping rate was fixed at 127 sterling pounds for a 12.5 kg(which was very unrealistic for me).<<>>There was also a consolidation fee to be charged but the order was received in one carton.>>>
>>>There was also 20% VAT to be charged on top of the total shipping amount, when VAT is not applicable for shipping goods outside the European Union. Namibia is in Africa>>>

I emailed Parcel flow asking that they rectify all the mistakes, to change the formula so the shipping rate is calculated correctly, remove consolidation and remove VAT.
>>>They did not reply to my email, so I had to call them and tell them about the email, then only then removed consolidation, and replied that they can not change the shipping rate. They also said I should first pay for shipping including 20% VAT, then they will refund the VAT later.<<>>Parcel was finally delivered to Namibia, but some items received were not as described in the personal shopping order, Parcel flow ordered goods in a different color from what I had specified in the order form.>>>
>>> Parcel flow has no order form, you have to write the order in an email>>>
>>>Very slow in responding to emails and the relied on me reminding them all the time before they replied>>>
>>> Inconsistent and unclear shipping calculator>>>

>>>///Parcel flow offer warehouse pick up, which means that if you don't like their shipping quote, you can organize your own shipping and pick up from their warehouse. The cost of warehouse pick up is not listed on their website though.