I let my points pile up and I shouldn't have! I joined two weeks ago. I had 6500 points. Now it seems as though I wasted all that time. I'm so upset. Customer service is a bot. So can't really get anywhere. I have no idea why I was banned. I take the surveys seriously. I really feel like if anything, I should get the money I'm owed! I am starting to think they're running a scam.