Lorraine B.

I received my monthly email to let me know that my account would be charged the fee for the storage unit. But the amount was 50 dollars higher. I called and was told that they can change the amount at anytime. At least an email telling me that would have been appropriate. I told them that I would be moving out because of the price hike and no information about it beforehand. I started to move my things out. I only have 2 tables left in there. My mom, who lives in Florida had a heart attack. I called so many times before the billing date to see if I could pay for the days that my two tables would be in there since I was with my mom. I did not receive one return call. Nothing. I called corporate and spoke to someone. She said that I had to pay the entire amount. Plus 30 dollars for a late fee. Plus, the door was broken to my unit for over two years. They kept saying that the part was on back order. For two years? Do NOT use this place. I have contacted the BBB. Surprise, I'm not the only person to have these issues with them.