L S.

I ordered a 3 carat diamond engagement ring $2500. I sent emails, called ( customer service is always closed so you have to leave a voicemail) and no one ever returned my call or emails. Simply, I just needed to update my shipping address from a PO box to physical address for their shipping rules. Next thing, I get an notice that my order was cancelled and apparently my cc has been issued refund. No reason for cancellation. No contact whatsoever. This is absolutely the most awful terrible customer service in the world! For those of you that had a good experience, good for you. To all others, Do NOT BUY from this racket. To state this is poor customer experience is an understatement. Thank you myjewlerybox for ruining our engagement. You guys need to get some business ethics and a real customer service department.