They didn't port out the account correctly and the previous carrier is billing me for the phone. The internet crapped in 2 weeks 3 days to fix. When I went to the store to fix an issue they said they couldn't help me because they weren't t-mobile and pointed to a sign for another company.meanwhile pink Ts all over the store and I took a picture of the sign and the sales child girl put a box over the sign to block me. Got picture anyway. No two strikes your out and I'm back with spectrum and the tech support is great. Stay away from att as well. Rip off, a phone that I had for 2 months they say I still owe 1033$ can't get photos from archive to post. So much for customer service I hope they tank. Watch for corporate mergers I think they're being bought.