Lucie C.

I placed an order a month ago and still haven't received my parcel. The tracking link does not provide any update (it has been almost four weeks since it says that: your parcel has been delayed), and it is impossible for me to contact the delivery provider (Evri).

After sending many emails or chatting live, I still have no response or idea where the parcel is.

Being tired of this situation, I asked to cancel my order and get a refund two weeks ago, but I still have had no response, refund or parcel.

I have never seen such careless business behaviour and terrible customer service.

Terrible product quality and customer service.

My legging arrived with the stitching unravelling, and it took them two months to process the return and send me a return label. Once they received the legging, the company refused to refund me onto my card but offered me a gift card - why would I want to spend my money with them again, when it's their fault I returned the legging in the first place?

I tried to contact them, but their customer service is appalling - it's frightening and so sad.

I'm so disappointed. I wouldn't recommend you buy any of their products. I have another one of their leggings, and the quality is not good at all.