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I ordered a beauty and the beast costume with a deadline of 10/20/17. I specifically asked if this deadline would be a problem. I followed up with an email with a week to spare. They assured me it would be shipped in the beginning of the week and would arrive by 10/20. On Wednesday, I contacted them for an update. They blamed DHL for the delay because they were swamped. This was all a lie since they had not shipped the costumes. As of today, they have not shipped my costumes. They are completely unprofessional. There is no number to contact them only an email. There is poor communication and an uncertainty that these costumes will arrive.
They promise something they can't keep. At this point, where am i going to get a costume within hours of the event?
Lucy D.'s review of Cosrea earned a Very Helpful vote
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Thank you so much for taking the time to leave us a detail feedback.
We are really sorry it took us a while to find this website and see the review and feedback
You left for us.
And most importantly, we do apologize most sincerely that your order didn't arrived in time and
That it caused both frustration and trouble for you.
With international packages and custom clearance procedures, sometimes packages do get delay.
Even though very rare as the carriers we choose to work with are all very good with their handling time and know that every
Package is time sensitive.
But unfortunately sometimes it does happen.
You are absolutely right that we need to take as much of the responsbility as our shipping carrier when a package
Arrives late and we do.
We now try to watch closely on our production time frame, especially with orders that have custom requests.
Making sure that we give sufficient shipping and handling time in between and leave *padding room* for any possible carrier delay.
Especially with orders that have custom requests, which may take longer to complete. (ex: embroidery requests).
We still have very much to learn and your feedback helps us do that, we do very sincerely thank you for that.
We do apologize very sincerely that at the time when you shopped with us, that the experience was not satisfactory.
If there are anything else our team can help with, please don't hesitate to let us know!