- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Beware, they have no interest in keeping customers, only making money while they can. After discussion regarding a part that does not fit per our discussion, and then trying to retire so to order a different one... This company not only does not provide shipping. It will not refund and charge a 25% restocking fee. Unbelievable. Especially during a time of online and non personable orders. They make no exceptions for the situations. Everybody else is going to make us exceptions except the business. Terrible. Do not do business with them. I'm sure it's from China anyway.
Lucy L.'s review of plumbtile earned a Very Helpful vote
Lucy hasn’t received any thanks yous.
Lucy doesn’t have any fans yet.
Lucy isn’t following anybody yet.
Empty.
I ordered a Faucet on 05/06/2021. After 3 weeks the order status was still Processing. Plumbtile...
Lucy, we represent over 1 million items on our site, when an order for a part is placed we need to get it from our supplier, unfortunately they charge us a 25% restocking fee which we need to pass on to our customers in order to maintain our lowest pricing guarantee. I wish there was a way around this policy but in order for suppliers to accept returns they do demand a restock fee. Sorry for your disappointment.