LUIS L.

By connecting with a software application business about a wrong keyword I entered, they promply call me by phone and then asked me trough a mail if they could connect to my computer.
After accepted the connection remotely reset the software keywords and let me enter a new master code.
They wait until all the steps were done.
First of all the verified the permissions I have for the use of this application to know I owned that.
They performed a resumed report of the operations done while in connection with me.
A small questions were answered by me as the job was finished.
I very much appreciate the assistance and help provided by UStechSupport.