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Luke M.

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1 Review by Luke

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Scam company. Paid over £20 for a parcel to be delivered. The courier was DPD who did not provide a payment link for customs to be paid after several requests and promises they would provide it. As a payment link via email was the only way the customs could be paid. ( I even called the countries customs who said the courier DPD would should send a payment link via email as this was the only way the payment could be made) DPD still did not send the link to me or the recipient and after 6 days after numerous calls and web chats therefore customs sent it back to the UK. Parcel was returned to parcel monkey and not myself, then parcel Monkey wanted me to pay another £20+ for it to be returned to me. I had numerous cahrs with their customer service and explained it was not my fault but the lack of DPDs action however they refused to take any responsibility and see no wrong doings by the courier. All they keep telling me is to write a letter of complaint or take legal action. The customer service is the worst I have ever experienced and my career is in the high level customer service sector. I've now paid parcel monkey a total of £46 for nothing.

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Products used:
International shipping and return


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