Hi everyone, I just wanted to share my experience, initially I want to write this review because I have seen sooooo many bad reviews here about not receiving the products or some spilled, or it had a nasty smell when they opened the box, or not getting response from this Tom guy. I just wanted to point out, I ordered my product online, 8 bottles of ops, they gave me one extra for free, I waited for about 2 weeks, it came at my door without a problem. The pps were packed very nicely, in a sealed paper box with holders inside. Then the paper box was wrapped in a Aluminium wrap, n also plenty of styrofoam. Basically it's very very safe. I didn't know if those comments r true or not whether they don't receive the product n when they tried to contact Tom, he didn't respond. I can't say much about that because in my case, I didn't have to n also it didn't happen to me, I made my order, got an confirmation email, then later on got another email from Tom personally saying thank you n he will be there if I needed any help. I didn't have to write him, I waited n the package came without a problem. I'm not sure about the authenticity of the products. Honestly when I'm writing this review now, I haven't opened any of the bottle yet, i don't think one single spilled during the delivery, if it did, I couldn't tell. It doesn't have a nasty smell when I opened the box, it had a mild smell but I only assume that the plastic from something or the air inside the box, just when it's being delivered, I don't know, I guess that depends on people individually, I hope my comment helps someone to make their decision ;)