I placed an order for leather cleaner. Then, I saw these reviews on this website. And I started freaking out. So? I emailed Tom. He got back to me IMMEDIATELY. He assured me everything was fine. But I was skeptical. In fact Tom showed me THE BEST CUSTOMER SERVICE. It was amazing. He was so helpful, so nice. And you kno what? The product came AND IT'S GREAT. BEST I'VE EVER HAD. No problems, no delays, everything was perfect. So don't believe these negative reviews. BUY FROM liquidaromapower. You will be glad.