When I purchased my hearing aides through them last February, I was delighted & pleased they were there to help. Just a couple of days ago, I was presented with their new price plan for charges for every service or the option to pay lots of $ for a 1-year plan or 3-year plan. I cannot afford to continue with these exorbitant prices, charges per each ear adjustment is only one of the items. I am very disappointed in this company.