I am so disappointed with the service I received. The technician first cam to my house smelling of body odour! Next, he asks for our WIFI password? So he could run a diagnostic test on the machine. He said that he needed to reset the "safety system " and that all would be fine. He tried to run a cycle and was impatient for it to finish so he guaranteed that it would work otherwise he would come back. Apparently now I need a new board? Why reset a machine for $290 if a board is needed? I called and the receptionist said they will not send a new technician out because we need a new board! I do not understand why I was charged $290 to reset a system that you know is not going to work! This is deceptive!