Lynn E.

Hello Lynn,
I see you purchased this package back on July 22,2016, and you were given 3 years from that date to utilize it. Not only was the cruise purchased but you also purchased a land stay 6/5 night stay in Ft. Lauderdale Florida with a 7-day car rental and a bonus Dream Vacation Week. You mentioned you were not aware the package was none refundable however during verification when your package was reverified by our payment verification you never mentioned any concerns when they verified this is the final purchase. You used the word stuck however all of our packages are transferable to any family or friends if the package holder was unable to utilize it... This also was mentioned to you upon purchasing. We informed you after purchase yu will be receiving a follow up call form an agent to confirm you have received all emails and to answer any additional questions you might have had. A call was placed on July 23,2016, with no answer, and a message was left... another call was placed on July 24,2016, and agent Vanessa spoke to you this also was another opportunity to mention cancellation or any concerns with the package. On August 6,2016, you gave us a call to inform us you received the hard copy in the mail... We have no notes stating any medical issues like hard of hearing ect... for writing a review such as this one to alert others to beware of this company is by far wrong... If you needed an extension to your package that was expired on July 22,2019, an email or a call would have been greatly appreciated. Our goal is to please all of our clients if you did give us that opportunity then we could have to bend some rules regarding your medical hearing problem to ensure you remain a happy client. Unfortunately, we are no longer accepting new clients till further notice.