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The item pictured on their website appears to be another manufacturers picture. Sort of like they are trying to copy something legitimate and mail it to you. What we received looked nothing like the picture. The lace was different and so was the fabric underneath. The dress on the website was flowing and beautiful and the dress shipped to us was stiff and quite frankly, ugly. You can not return anything. Actually, you can but they will deduct 50% plus shipping from China which was about $78 and also "additional" fees. Dress cost $202 so you end up with nothing. They will give you 50% back minus some fee that isn't explained if you donate it to a cause they choose but you have to have a donation receipt dated 7 days from the date you tell them you are donating it. You can't mail something to an organization and receive a receipt back in 7 days. The people who emailed me were kind and responsive but their policies are not workable and not completely explained when you order. If you are up for the absolutely no refund policy you could give them a try, but then you may not even receive what you ordered. I tried to upload the photo from their website to this review and it wouldn't upload...
Lynn M.'s review of Dressafford earned 3 Very Helpful votes
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Thank you for your work. I will recommend your company to all my friends. It is very important...
When I ordered my dress (4/2) the estimated arrival date was 4/24. I reached out on 4/24 to get...
Sorry for any inconvenience may have brought you. We can help you and other potential customers to go through our policies. I think there was misunderstanding of our policies.
https://www.dressafford.com/article/return-policy.html
If you order a dress from us and you are not satisfied with the product you can return it at your cost and get 80% refunded.
If you do not wish to send the dress back, and wish to do something valuable you can donate the dress locally and get 50% back.
Almost all international online stores require customers to shoulder return shipping cost.
Customers from the States complains the shipping fee from USA to our facility is expensive. But this is not our fault. With the country's
Quitting from Universal Postal Union the postage the Americans spent more and more shipping goods from USA to other parts of the world.
Under such circumferences we offer an alternative plan by getting 50% back by donating the dress locally. You can do a research to see if any other online
Merchants of our kind try to provide alternative plans.
It is the 7th anniversary of our store and we serves thousands and thousands of brides from all over the world. We do make mistakes sometimes but we always
Work with our customers to make things right.
Thanks for your kindness and understanding!