Shawna L.

I'm seeing by the reviews that this isn't a very good app to use. That said, I can see why they're so desperate to keep bothering a married woman with their ads three times a day!

I want first to state that the girls at the stores that I go to are great. They have awesome attitudes at the one in Homestead and the one at South Hills Village. That said, the clothing fashion has gone downhill tremendously. On top of that, if you have a problem, customer service will belittle you and treat you less than a supposed "special VIP Patron". My daughter and I spend quite a bit of money at torrid and we were treated very unfairly for $4. Long story short, there was a late fee tacked on to my daughter's account which she thought she had paid off in full. It appears that she paid all but $1.58. She talked to someone who promised to waive the fee. Months later my daughter was still receiving late payment notices for the $1.58 plus additional late fees. She no longer wanted to deal with it and finally just closed her account. Rather than keep her as a customer, they took $4 and list two customers. Im closing my account too.