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After sending the pictures, they did allow me to send back the chair and ottoman. Maybe their other products are better made but this particular set was such poor quality even if you don't consider the damage. While I am glad that they considered the damage sufficient to be returned, you do need to understand their return policies before you buy.
I just opened my chair and ottoman I ordered from Sofamania. I didn't expect quality - a Wayfair kinda H&M type of furniture standards but not a whore house with velvet Elvis standard. The lining of the ottoman was some thin plywood that was glued on with some screws but one corner was broken and the wood sticking through the cheap webbing. The chair had missing some dollar store staples and had come out from fabric and webbing. They wanted pictures and then will decide whether they will take this back. Major mistake.
Hello, we do apologize for the condition of the item and would be glad to return for a full refund. I will be sure to look further into the matter to ensure you a properly assisted. Please allow me to escalate the matter for proper resolution. Thank you.
Mae L.'s review of Sofamania earned a Very Helpful vote
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Hello, we are so glad you have been assisted, and again do apologize the item was not as anticipated. Please do not hesitate to reach out to us if resolution is still pending or further assistance is needed. Thank you.