Maleah W.

Do NOT use this company. I received a letter in the mail with the heading "Toyota Knoxville," as this is the dealership I take my vehicle to for services. There was no fine print anywhere stating this was actually "National Vehicle Protection Services." I went through with a warranty plan thinking I was speaking to someone associated with Toyota. I put $495 down. The next day I cancelled the plan, as I was guaranteed a refund if I decide to cancel within 30 days. It has been almost 3 weeks, and I have NOT received a refund. I have spoken with customer service associates numerous times. I have been given excuses saying, "it is up to your bank," or "it will take 7 business days to appear in your account." I have also been told I will be sent a paper check in the mail. It has not shown up, and it has been one week. These people are scamming using Toyota's name. To add, anytime I have called, they have not introduced themselves as "National Vehicle Protection Services." I would give ZERO stars if possible.