Mandy C.

The shopping experience is OK, I got my order in one week which is quite satisfactory, but the quality of the clothes is not very good (reflected in the price).
Return process is a little bit annoying as you need to get a ticket first, then email with them back and forth before you can return it.

I returned two items and paid the shipping fee, but was still charged shipping fee when they processed my return. I have been trying to get a refund through but haven't got even one response. POOR customer service!

I read all the negative reviews after I made the purchase, and honestly I was really worried! But it turned out fine.
I order a pair of Lanvin flats (on sale!) on Sun and it arrived on Wed! I was really surprised when I received the parcel. I was worried about the size, packaging and the quality (as some of you mentioned it was worn and old) as I unwrapped the parcel. But everything was just fine. The shoes were brand new and so was the box. It even came with a really nice folder (which holds the three forms to be filled if I were to return the shoes... LOL) luckily i didn't have to return my purchase!
I'd recommend this site if you're purchasing something that you're sure of the size, colors and stuff so to avoid any possible returns.