Marc E.

I found Covers & All during an online search for patio furniture replacement covers. I used their web site to build my order. Their design rep contacted me about a few different options and over 3 or 4 emails we had my order down.

My old cushions were 8-9 years old and starting to get thin along some edges. I ordered my new covers to accommodate the old cushion and cover which I worked into the new cover. Everything fits as planned.

The only advise I have is make sure your new slip cover has the zipper on the correct side. Mine are on the side instead of along the rear of the cushion. This leaves a 2 inch vertical seam on the face of the cushion. Only you will ever see it. It looks fine. Just make sure you note where you want your zipper. I guess I did not. Does not matter, I love the quality and price of the Covers & All product.

M E.

I ordered a pair of tires pictured on the web site. I mentioned that the tread pattern needed to be what was shown on the web site because I was matching existing tires on my vehicle.
I was worried that I may have not noted what I was requesting well enough in the notes for the order so I sent a separate email. This all took 3 minutes. When I sent the email I had an email canceling my order due to the tires on hand were either not the same or not available. Then I received a phone call because they read my email as soon as it was sent and they wanted to explain the order issues. It sucked that they did not have the tires which by the way were being sold at a great price and it was outstanding customer service making sure I got my email canceling the order and wanting to make sure there were no issues. Again, great customer service. I'm in my 60's, I'm old school! This is old school service rarely found now days.

Marc E.