I recently applied for CITI American Airlines card I received a call for approval but missed it then to call back. I called back spoke to a customer service rep that stated that she would call me back from the number I provided in which she never called. Then get a email stating I was not approved due to unable to verify. This is horrible after the lady found out that I was an African-American male by speaking to me I never got the call intentionally. My credit score is good and my income as a Chicago Firefighters is good. I will never fly American Airlines again and I will never patronize any CITI Products again