I may have signed up for TotalAV last year but I have no record of it and it is not on any of our computers. I received my credit card bill Friday afternoon, I called them on Monday 1st thing and was told that I had signed up for an annually renewing service last May (odd, we didn't put any new computers in service in May that I'm aware of) which I requested to cancel. So, they charged my credit card on 5/11/2020. I received the bill on 6/26/2020 and called on 6/29/2020. They are prorating the annual fee from 5/11/2020 to 6/26/2020. Apparently you are supposed to know that you have signed up for their serviced and cancel before it renews even if you don't know you have their service. There are many other services out there with higher ratings. I recommend everyone use one of them.