Marcin P.

I have been shopping online for over 20 years. In all this time, I have never experienced worse customer service than here. I received used, incomplete goods, probably after return. I wrote to support. Even though the shipment arrived in perfect condition, the support blamed them entirely. When I disagreed with their opinion, they spent several subsequent emails trying to force me to blame it on GLS. Support even asked me for photos of equipment that I wrote about as missing in the set, absurd. When I firmly refused and wrote to them that I would report the matter to ECC, I received an answer that I had to return the product and pay for the return. You are just frauds, why should I pay for your mistakes and incompetence?