Deporvillage

Urgent Warning. This "online trade" systematically steals money by not replacing returns. Questions are brushed aside with stand phrases. Since the company is based in Spain, it is increasingly advertising in foreign markets, as legal prosecution by foreign buyers is unlikely. Absolutely avoid - the money is gone!

There website is simply not clear that there is 20% vat plus customs charges or that it is a company shipping from the EU. I will see what they say as it will get returned to sender and not reach me, but other eu sites make it very clear this will apply, they don't.

I imagine returns from the uk will be expensive.

Ordered running shoes on August 28 and they accepted the order and charged my card. Then sent multiple emails week after week that there is a delay and finally told me that they do not have the shoes available. I was supposed to select a different color. I did and all of a sudden they wanted 30 more Euros. Customer Service is difficult to deal with. After 10+ emails back and forth with Yasmine I had them cancel the order. They returned the funds. Waste of time. Do not buy from them.

I would have expected that the company sends me shoes of the same size in a different color (after my approval) without wanting extra money! Deporvillage did not honor the original purchase agreement they entered with me.

I ordered one pair of lovely waterproof shoes for an upcoming trip. Upon timely arrival I found the shoe design unsuitable for my full foot. I contacted the vendor and the vendor,
Deporvillage authorized a return at my expense. They suggested I used a shipping company that tracks packages. I chose to use the same as they used to sent it. Imagine my surprise when I was quoted $160.00 U.S. dollars. The price of the shoes was $98.00. So I seem to be stuck. Why would a US client purchase a returnable item from this vendor when they do not pay for returns? I cannot understand the marketing outreach on this! Disappointed in Miami

I have been shopping online for over 20 years. In all this time, I have never experienced worse customer service than here. I received used, incomplete goods, probably after return. I wrote to support. Even though the shipment arrived in perfect condition, the support blamed them entirely. When I disagreed with their opinion, they spent several subsequent emails trying to force me to blame it on GLS. Support even asked me for photos of equipment that I wrote about as missing in the set, absurd. When I firmly refused and wrote to them that I would report the matter to ECC, I received an answer that I had to return the product and pay for the return. You are just frauds, why should I pay for your mistakes and incompetence?

SCAMMERS
I returned an order (with 6 items) and they send me an email saying that they have only received 5 of the 6 items. I am stunned because this has not happened to me in 5 years with amazon and with Deporvillage it happens to me in the second order with them.

I have to assume that it is a way of taking money from customers when they return products.
Of course they don't give me a solution.
Of course I will report them.

DO NOT BUY FROM THIS COMPANY. I purchased some ASICS shoes and unfortunately it was the incorrect size. I returned the item by following all of the returns steps exactly as it is on their website and I paid for the postage to return it. It took 2 months and the product ended back on my doorstep. It took about 20 emails back and forth for them to then say that the product and packaging I sent them was damaged. The box and package that was returned to me months later was perfectly intact. Their returns policy is not what they say it is BEWARE!

Ordered shoes and cycle cleats. Went up a size as recommended. Took longer to arrive than expected. Shoes horrendously uncomfortable and too small. Returned shoes for refund but what they do not tell you is just how much they are going to charge you in 'Administration costs'. I did receive a refund but minus a huge percentage of the purchase cost and that's on top of a large shipping cost in the first place. DO NOT BUY FROM THEM IF YOU THINK THE SIZE MIGHT NOT BE CORRECT AND YOU MAY HAVE TO RETURN ANYTHING!

3 reminders and 2 months further, still don't have my money back...
Are these guys even real? Or is this website just some scam?

I recently ordered several Assos bicycling base layers from DeporVillage. The process was fairly simple and the price, even with the exchange rate was very competitive. They carry a vast line of cycling gear. The shirts came within 2 weeks after I placed my order in perfect condition. This is my first experience with them. While I don't like ordered from companies not in the USA, I have placed another order with them recently. Before I used DeporVillage fro purchases, I used BikeInn, based in Spain. The experience was terrible. I never received my order that I placed 2 months ago, More importantly, I have no legal recourse at all against them, they basically stole my money! That's why I usually don't order from overseas companies, but DeportVillage proved to be reliable. I recommend them highly.

Please do not put yourself through the painstaking process off using this company. -10/5. Possible scam? No customer care department. Should be arrested and jailed

BUY WITH CAUTION: Deporville have laid out their website to disguise the fact that UK customers are liable for Import VAT.
This cost me £45.85 on top of the £212 I paid for a Giro bike hemet.
When you get to checkout it even says "this is the total you pay"
However - tucked away is a vague piece of info about subject to taxes applying in the destination country.
Having seen the reassuring "this is all you pay" message, I foolishly thought that message was telling me not to worry about the small print.
What they are doing appears to be legal - but it is also deliberately misleading.
When communicating with them they were
Certainly prompt in the reply - "the information is on our website and you have no right of redress"
Proof of purchase:
Information about your order *******
Giro Aether MIPS Helmet Red White Black1x Giro Aether MIPS Helmet Red White Black
Your Deporvillage team <*******@deporvillage.com>

Do not do business with this company. They are an absolute scam. Trying to get a n 8 oz. Package, a fake Columbia jacket, was going to cost $240. They need to be shut down.

Buyers Beware, do not trust this company and avoid buying anything from them. Deporvillage does not respect the European and local laws concerning the right that clients have to return the item within 14 days of it's delivery, as that they are legally abided to do. I've bought a Zbike with a defect. I've reported the defect straight away and as the quality of the item was poor so decided to request a return of the item, as it's my right. The customer service simply did not accept the items back, as it's mandatory by law. I will now need to go to court to enforce my rights of something that should be granted straight away. Terrible experience, as a ex-client I can only advise to buy elsewhere

Terrible customer service, made my first order, I was reluctant to do this because of all the negative reviews but thought I would risk it, then the day after I ordered they reduced the price, I asked them if they would refund the difference but they weren't interested, wish I had ordered from elsewhere!

In October 2022, I purchased a pair of Gore tights in size XL. I live in Canada. They shipped a European XL, which is a North American Large. Says so RIGHT ON THE LABEL. So, too small for me. After contacting Deporvillage, they tell me that this is totally my fault, and the only option is to return them to Spain. So I'm out the shipping ($25) and the Canadian Import duties ($22), and I have to pay to post them back at my expense. I do so, and then...nothing. After several months I contact "customer service" asking about my refund, only to be told they never arrived. I figure the tights are lost. What arrives in middle March? The tights came back marked "Refused" and "return to sender". I send a photo of the package to "customer service" and they say they refuse packages that have "expenses" assigned to them, yet I used their own "Returning materials" label. What a load of bull. My Advice? Do not buy anything from this organization. It is a huge risk. Sure the price might be attractive, but the chance of a negative experience is very high.

VORSICHT - ZAHLT NICHT ZURÜCK- WARNUNG! Rücksendung aus Deutschland ist ein Desaster/Rückerstattung nach 12 Tagen nicht erfolgt

VORSICHT IST GEBOTEN Ich habe ein paar New Balance Schuhe bestellt, die trotz Größenberaters VIEL zu klein waren. Der Rückversand nach Spanien (ökologisch unsinnig, steht aber nur im Kleingedruckten) ist selbst zu bezahlen! (EUR 15 +) oder wird alternativ angeblich über Abholung durch GLS für EUR 9,99! Organisiert. GLS holt mit einem Tag Verspätung die Ware ab.
UPDATE - Die Schuhe sind jetzt 9 Tage zurück beim Händler ohne Rückerstattung.
Ich habe den PayPal Käuferschutz in Anspruch genommen, da die Bearbeitungszeit "6-7 Tage" überschritten ist.
VORSICHT IST GEBOTEN
GENERELL
Das schwache oder nicht vorhandene Retourenverhalten ändert nichts am ökologischen Schwachsinn einzelne Artikel durch Europa zur verschicken und an den - aus deutscher Sicht - ökonomisch schwachsinnigen, weil immens teuren Retourenpolitik.

I would give a zero star if i could.
I bought an indoor bike trainer. Long story but it was damaged when I assembled it. Deporvillage would not take it back or replace it as they blamed the courier for damaging the box it came in. After many messages back and forth I took legal advice (European Consumer Centre Ireland - they were excellent) and sent it to them.
They quickly responed and accepted it was their fault and legally they have to replace or refund it.
At no point did they apologies that it was their fault or for their dishonesty.
I would keep well away from Deporvillage

I placed 2 orders with this company, and after some time both orders were canceled, with the justification that it was done due to my request, which was not true. Absolutely dissatisfied with this company and would recommend anyone to stay away from having any business with Deporvillage.

The website does not make you aware that there will be both 20% VAT and import duties to pay AVOID if you are expecting just to pay the asking price

We received order without 1 item, filed the problem with Deporvillage, send photos and got e-mail
That there have been no issues either in the order preparation or in the delivery.
So everything went well, and the item disappeard magicly I guess. It was our last time ordering there.

Ordered hiking boots, long deliver time, ABSURDLY EXAGGERATED shipping costs, terrible customer service

The first time I tried to buy shoes from this company, but ordered the wrong size, however, I tried to return it, but the company rejected it and now not willing to help me even though I paid for shipping. NEVER BUY ANYTHING FROM THIS COMPANY if you are in a different country. You will never get your money back!