After ordering an item accidently, I immediately rang them to explain the mistake, however the lade rude lady from their customer service department informed me that it was basically tough. She admitted that they had not packaged the item, but basically said that I had no rights. This company is criminal and does not abide by its own policies and more importantly, the LAW!
Tip for consumers: Please everybody avoid these criminals
Products used: Ski Helmet accidently, but fraudulently, they do not offer any refund policy, it is just words, no action