MARCUS W.

Horrible parking company. I got stuck in a parking garage in Chicago on 10/23 because ParkMobile claimed that the garage had in and out privileges but it did not. My bar code wouldn't work so I had to pay the original amount of $106 for two days of my reservation plus an additional $53 since the in and out privilege was denied by the garage. The customer service rep Michael said he would refund me the original reservation amount of $106 for my inconvenience on 10/23 on a recorded phone call but then Perla U. Emailed me on 10/25/22 and said "we would be happy to assist you with the additional funds you paid on site, however we do not own or operate this parking facility. Therefore, we are unable to refund any funds that we did not collect." Even though they did indeed collected $106. Both times I called customer service it was difficult getting someone on the phone and when I got a human they were both mean. I have since deleted this app and will never use agin. Stick with garage buddy! ******* is the dispute #.