margaret c.

I purchased $350.00 worth of merchandise and forgot to add my promo code. I had to email them because they do not have a 1-800#. I emailed them three different times and no one from the company reached out to me. I received part of my order two weeks ago and I still have not received the other part of my order. I will NEVER purchase anything from this company again.

My niece tried to return a jacket that she got for her birthday. It was purchased from Zara store). She did not like the jacket that she got for her birthday and wanted to return it. Because she did not have the original receipt, they would not give her a store credit. The tags were still attached to the jacket but that did not matter. I think that is horrible that they would not give her a store credit. It was not worn and it had the original tags on it. We will not be purchasing anything that from this store again. When I called customer service they did not care. I think this store has gotten to big and they forgot that customers that go to that store made them who they are today.