Marge I.

Money thirsty guzzling bandits!They have the worst service in the world. I had a prepaid account and when I renewed for September, the service had definitely fallen off the rails. I couldn't use data with one bar and then no bar. My phone finally said SOS and absolutely nothing was showing on my phone. I could have had an emergency and no way to call out. Not to mention the service was already going downhill in the previous months. I instantly switched to Mint Mobile and called to get my money back. I explained to customer service what happened and they said they were refunding me the money and it should be in my bank account within 3-5 business days. Not so, they lied and no money was ever refunded. I did a Bbb complaint and they denied I had an account with them. They declined the refund again. I hope the Feds shut them down. Anyone thinking about using this company, please don't get this service!

I wish I could give a zero. This is one of the worst financial institutions that have hiked their interest rates sky high robbing customers of their hard-earned money. I have the Walmart Credit Card that they took over and I can see why Walmart is suing them and searching for another institution to carry their card. They are blocking Walmart from making money because they steal all the money in interest rate charges. I hope Walmart will hurry and switch over. They are stealing money from customers to recoup all the money they lost in lawsuits. "Robbing from Peter to pay Paul". Scumbags and hope they get another lawsuit and shut them down!

I ordered a white tote from them on July 29,2023 and they sent me a beige or off white purse that they tore the tag off playing switcharoo. I immediately returned it still wrapped in packaging before 30 days and they are still trying to charge me $10 for shipping contradicting the return policy. This is how they are stealing from people with the $10 shipping scam when they know they are sending items that are incorrect. You can't understand what the reps are saying, and it is poor customer service as they are liars as well. I tried to email them about the return, and they blocked my email and kicked it back 3 times. Customer service of course denied it saying I sent it to the wrong place. Of course, this company must be going to the dogs, but they don't need to try to take customers with them. I am always in favor of joining a class action lawsuit about these deceptive practices. They need to refund me in full or I will check in on this lawsuit and stop ordering things from them. Dirtbags. Please do not order from this company!

Do not shop at this store! If you have a refund, they will try to keep your money. They have a stupid return policy designed just for that purpose. I returned 2 items by mail on 13 June 2022 and they have received them on July 5 2022. FedEx agent called them twice to verify and they said they were received. 10 days later, the money has not been refunded back to Klarna. I called 3 times today, and they told 3 different lies. I was told they had to redo the refund from the 5th earlier this month. I called back and was told the supervisor was still looking over the notes. I told them that they have their merchandise back and they need to refund the money. This can't be too hard. This is only a scheme to steal people's money. I hope they eventually close down these stores especially where the clerks and managers are clowns and just as stupid as the policy. A few weeks ago, I went to one of the stores in Savannah, Georgia to get my money or items back and the clerk called the security guard. I started to call the police because, they are the f#$%% thieves who have my money. I like their nerve. If they want to get clever with me, they could be staring down their noses at a lawsuit. A messed-up place to shop. Please do not shop at these stores.

This company originally froze my account due to fraud over a week ago. I told them to just close it and refund my money over a week ago. They are liars. Every time you call, there is a different story or a scripted answer. They are holding my federal funds which is illegal. Time and time again, I have requested my refund. Their deceptive behavior will make good in a lawsuit. Ripping customers off like this is going to come back to haunt you Citibank. Hey, just refund my money.