I used this company once, to order a very expensive textbook for my daughter. Within days of placing the order a parcel from textbookw arrived containing completely the wrong book. I contacted them straight away to ask for them to authorise a return and was promised thst a returns label would be dispatched. Weeks and many emails later (mostly from me, and the majority unanswered) we have yet to receive the returns label or the correct book or a refund. What communications we did have from them started off apologetic and vaguely coherent, but towards the end were single line, mostly illiteratemessages (ironic considering this is a company supposedly dealing in scholarly tomes). This company is a disgrace, do not use.