Vicki B.

Worst customer service ever! I received an email almost a week ago saying the picture that I sent was not good enough. There were no instructions or links to upload a new picture. There is no place on the website to upload a new picture or react to the request. I paid over $85 for a blanket for a Christmas gift and cannot get any response to any emails on inquiries from their website. There is no phone number to call. Not happy right now. I cannot review any product because I have no idea if I am getting the blanket that I ordered.

I ordered a textbook that had this statement on the website:
This is an International Edition. This book is brand new and in English. The cover may look different but the book content is 100% the same, page by page and word for word. Printed in original color on high quality paper. Identical to US Edition.

When I received the textbook, this was not the case. The book is different and my son cannot use it for his class. I have been going back and forth with them asking to return the book with no success. I was told to look at a friends book? Very poor customer service! I doubt I will ever get a refund, and I had to repurchase the book in the US Version for his class.

Just to add an update - this is the response that I received yesterday:

You can return but not full refund if you cant point what is different.
Paging on US edition can be page 5 and international page 10. You just need to X the pages to match back.
Or if chapters is rearrange you can easily do that as well. This is how the book works. But the content is always the same unless you bought the wrong book to match another US book.

So apparently when a professor says to read chapter 1, I should know which chapter that corresponds to in the International version.

I am very disappointed in the complete lack of customer service.

Please do not let the cheap prices fool you into buying from this company. The items are very poorly made, but worse than that not one item fits. I am requesting to return the items and they are asking me to take measurements and send pictures! I am really upset that I purchased anything from them. I doubt I will ever get my money back.