I purchased a couple items from ModCloth for my daughter for Christmas that I tried to return. According to the return policy returns are allowed within 28 days from when they were shipped. I missed it by a day and they would not allow my returns. Even after I informed them that it was a Xmas gift. All tags are attached. Items are in same condition as I received them.
I have been shopping here for many years. Was told they were bought out and the new company change their return policy. Sadly won't be shopping here again!
Hi, Maria. I'm sorry for any frustration regarding our return policy. It has had to change recently due to changes and updates within our systems. I understand your disappointment, and will be sure to share your feedback with the appropriate teams.