Marie F.

I travelled to the locker to collect my parcel and an Inpost employee was busy emptying the lockers. 3 of us waited patiently for 15 minutes for her to empty the lockers. We witnessed how she squashed packages into a basket and how she threw boxes on the floor at which point I asked myself if I want my packages going with Inpost? However that wasn't all. After she had finished, she then started to fill the lockers from another basket full of parcels. One of the ladies in the queue turned to me and said have we now got to wait for her to do this? There was no acknowledgement from the IPost lady that we were there waiting.
I asked the IPost employee if she could wait a couple of minutes while we posted out parcels, she said "no I've got a job to do" I said I appreciate that but we have been waiting ages and it will take a couple of minutes she repeated "no I've got a job to do" I asked for her name she said " non of your business" The other ladies said they couldn't wait any longer. I went into Tesco for 10 minutes hoping she would be gone when I came out but she was still there so I went home too. I will never use them again for my parcels, and I shall be asking my deliveries to be sent by any company other than IPost.

Date of experience: 17 October 2023