Inpost.co.uk

Not very happy, I sold an item and sent it through an in post locker and when the item was received by the buyer it was damaged! Even tho it was also bubble wrapped. Lost out on money and previous to this when sending another parcel a locker opened which had other peoples goods in it. Very poor service :/ :( now waiting for the damaged item to be sent back (hopefully!)

Leaving a review about recent experience with inpost & Vinted. Between these 2 they didn't return an item that a buyer never picked up. I want to warn others as procedure is they both blame each other & tell you to contact the other one. My issue was never resolved & in missing an item with the added frustration of inpost telling me to speak to Vinted & vice versa. This has went on for weeks but I feel sorry for anyone who looses an expensive item with these 2 working together like this. My item was returned to a total different address & neither company will compensate or resolve which surely isn't legal. Anyway this review is my last correspondence as it's taken way too much energy & im exhausted dealing with both of their terrible customer service advisors

Will never use inpost again so if that's only option on vinted won't buy of seller. Losing 2 parcels in 2 months is disgusting

Lockers are broken near my home. I have had parcels returned to sender as there were no room in locker- so parcels sent back.
I have had a package waiting in a locker for weeks now, which I can't get out due to the lockers being broken. I would not use again.
Staff are lovely when I speak to them, but the service doesn't seem like it works well.

Had a pair of Nike air Jordan's stolen by an Inpost employee and replaced with a pair of kids wellies. Have made numerous complaints but Inpost does not seem too bothered about having a thief working within their company. Would strongly recommend people avoid using this company at all costs!

First time using inpost to send a parcel sold on vinted. Posted the item into the locker all as described and 2 weeks on tracking still showing as it's in the locker and hasn't been collected. I contacted inpost customer services and I was basically told 'I dont really know what I can do about it' by the woman on the phone.
Awful service and customer service don't appear to have a clue about their own job. Vinted have now assumed the parcel as lost.
Avoid!
I suspect most of the positive reviews on trustpilot are fake as you only need to look on other review sites to see that there are more negative than positive.

The whole concept of this service is flawed. My son sells through vinted but there is infrequently a spare space in the inpost locker to post from. The whole family ends up being involved in checking over a period of days whether there is any space to leave a parcel in. He has lost sales because this painful process can take days.

Absolutely a waste of time, will definitely take them off my Vinted account as a postal option, every time no matter what time of day they are full, waste of time you do more in petrol than your getting selling something.

There is never a locker available to leave the package. Do not use this service. I have wasted literally hours and still been unable to leave my package. They simply arent equipped to offer any sort of service. I will be reporting to rtading standards.

When I buy something, I want it delivered to my house. I don't want to have to go and collect it from somewhere else. This is really annoying and I won't buy from anyone using this 'service' again.

InPost UK Where IS my parcel?
InPost UK Where is my parcel? You were having technical difficulties with your boxes -- you announced this on Twitter, saying sorry and thank you for our patience -- and then you wash your hands of a parcel that you took possession of on January 4th, and then the parcel vanished into the ether.

Because you were having technical difficulties, I never received a confirmation email confirming the parcel had been put into a locker but YOUR CCTV will show that, in fact, I did. My car's GPS history puts me within 10 metres of the inPost Locker bank No. UKKEN*******. Your cameras will show that one of the small lockers popped open and I put my parcel in BUT from there, who knows?

The return was supposed to be collected via EVRI. I registered for a return on EVRI's website, received a label and a QR code, printed the label, attached it to the parcel, and took it to inPost Locker bank No. UKKEN******* in Kendal, Cumbria at the Morrisons supermarket on January 4th at about 11:50 am. I used the QR code sent by EVRI to get one of the drop-off boxes to open. I put the parcel in the box and closed the door as instructed. The screen said that I would receive a confirmation email of my parcel being dropped off. One never came.

I then followed up with retailer who said they'd never received the parcel. When I went to track the parcel, on the Evri website, the tracking number was not recognised. Now here is the rub. Everyone is pointing fingers everywhere here but you kicked me to the curb, saying this was Evri's issue but it's YOURS too!

The parcel was valued at over £100 and it's gone. I've lost the damaged item which was to be credited back upon receipt and I have NO proof that I sent it, that it went or where it is. Really a rubbish system on top of really rubbish service.

THIS SITUATION HAS BECOME SO EGREGIOUS THAT I HAVE FILED A COMPLAINT NOW FILED WITH CITIZENS ADVICE BUREAU.__________________________________________________

UPDATE:

I just received this email from inPost customer support today. It has been cut and pasted verbatim. I don't even know what to say. They've not looked for the item AT ALL and yet they're closing the case because, due to time passed and regardless of the fact they didn't even get to my case, they figure it's sorted out on its own.___

Customer Care has been a lot busier than usual the last few weeks, and as a result we've not managed to look into your request yet. We're really sorry about the delay.

Due to the amount of time passed we are now closing this ticket (*******). If you do still need help, then please just reply to this email to re-open the request, and someone will get back to you as soon as we can.

I travelled to the locker to collect my parcel and an Inpost employee was busy emptying the lockers. 3 of us waited patiently for 15 minutes for her to empty the lockers. We witnessed how she squashed packages into a basket and how she threw boxes on the floor at which point I asked myself if I want my packages going with Inpost? However that wasn't all. After she had finished, she then started to fill the lockers from another basket full of parcels. One of the ladies in the queue turned to me and said have we now got to wait for her to do this? There was no acknowledgement from the IPost lady that we were there waiting.
I asked the IPost employee if she could wait a couple of minutes while we posted out parcels, she said "no I've got a job to do" I said I appreciate that but we have been waiting ages and it will take a couple of minutes she repeated "no I've got a job to do" I asked for her name she said " non of your business" The other ladies said they couldn't wait any longer. I went into Tesco for 10 minutes hoping she would be gone when I came out but she was still there so I went home too. I will never use them again for my parcels, and I shall be asking my deliveries to be sent by any company other than IPost.

Date of experience: 17 October 2023

I walked in the shop that provided the Inpost service, then walked up to the counter and said 'Hello, i'm here to pick up my parcel' and provided my name. The lady serving then got my parcel and handed it to me. She then scanned a bar code on my phone. I said thanks very much, walked towards the door and left the shop. I was happy as I got my item that I ordered and wore it to play football in that evening. All in all I was happy with the service and I think all the staff at InPost UK should be proud of their selves.