A customer of ours filed a "claim" on peopleclaim.com. Unfortunately, this was a difficult, disgruntled customer who lost in small claims court when we were forced to file a suit when he did not pay his bill. Bottom line, our company won the case, and he explained to the judge that he suffered from depression. While our customer was wrong for not paying his bill, we feel sorry for him due to having a mental illness. Peopleclaim.com basically takes money from people just looking to complain - which people can do for free on Craigslist. Peopleclaim.com is stealing money from the elderly and anyone that is mentally disable. They have no recognition as being a legitimate avenue for resolving disputes, such as the BBB. Moreover, Peopleclaim.com claims to have high visibility - when you google them - nothing comes up. BUYER BEWARE of giving money to any website that does not have a customer service number - thus, you cannot speak with anyone at peopleclaim.com. Finally, if you happen to stumble upon a business that has been complained against via peopleclaim.com, please make sure you get all the facts (ie: if the complainer already lost in court, they are looking to complain. Period.)
Marie, you're correct that our process is different from the BBB--only the two parties involved can decide what's fair. If they can't come to an agreement within the negotiation period, we post both sides if public posting was added. (Some complaints are resolved or negotiated entirely privately). We facilitate negotiated settlement. In fact, we receive many complaints about cases that were closed without reaching a satisfactory settlement. Some have been adjudicated, but there was no mechanism for satisfaction of the judgement. We suggest that you tell your side of the story and if your customer's complaint is posted publicly, it will publish with the complaint. If you have any difficulty understanding how to post your side or how to include attachments, we'd be happy to help.