Marilyn L.

I didn't need another wig. Paula Young sent me an email offering a buy one-get one (bogo) promotion. That was a good deal. When I went to order it, if I put in a quantity of 2 it doubled my balance due. I put in the correct promo code (twice) and re-booted. Same deal. I thought maybe they would just send me 2 since the promo code made it clear I wanted to use the bogo offering. I just knew I would get one delivered. And i was right. I called their very unhelpful customer service person who kept apologizing for my inconvenience but wouldn't listen to me. It was a computer glitch on their end. She told me the promo had expired and there was no way to help me unless I wanted to place another order. She kept asking me if I had the original email and promo code. I told her I was severing all future dealings with her company.