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When my mug arrived the image was positioned too close to the handle and the names were blurry and difficult to read. To Gossby's credit they offered to redo and replace the mug but I declined. The text font that they used for the names is cursive script and quite small and a replacement seems to just be a waste of resources as it will likely be the same. 2 stars for the product 5 stars for customer service, so 3.5 stars overall
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I purchased a mug for a best friends birthday gift and it turned out so cute and she loved it!...
Hi, Mario. We sincerely apologize for the disappointment caused by the quality of the mug you received. Your feedback is invaluable to us, and we're committed to ensuring your satisfaction.
We understand your hesitation regarding a replacement due to concerns about the potential replication of the issue. However, we'd like to extend our support in addressing the font choice for the text. If changing the text font would enhance your satisfaction with the product, we encourage you to contact us at wecare@gossby.com.
Thank you for sharing your experience and providing us with an opportunity to improve. Should you have any further questions or need additional assistance, please feel free to reach out. We're here to support you.