Marjorie G.

ZERO STARS ACROSS THE BOARD - I purchased the supposed, PCA SKIN Hydrating Toner. Prior to the expiration of the refund window, I contact SkinStore to return the product as it SEVERELY dried my skin, day one. They said they would review the clinical trial... WHAT? I knew this would be a horrible experience.

I received the response today 11/13/23 that said "Thank you for your patience in regard to the investigation related to the reaction experienced while using the "Christophe Robin New Shade Variation Care - Ash Brown 250ml". We are sorry to hear that you've suffered a reaction from this product." WHAT?

This is NOT the product that I purchased, their email details are false. The product I purchased has false advertising, it is NOT hydrating as their product advertisement states. They then provided this same lie to Afterpay to prevent a refund.

I later found out that they tell their customers to continue paying AfterPay and other payment sources, while they investigate, in hopes that they will run out the clock on the 14 day return policy.

They also moderate their reviews by removing the most critical reviews.

I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!

I have spent thousands on items at Ashley Stewart over time. I hate to say that the quality of these clothes have diminished drastically. The material is now flimsy. The items are taking WEEKS to get here, keep in mind they give you 2 weeks to contact them for refund, per Nicole (supervisor). 1) I made the mistake of not checking a Hi-low blouse and then when I was matching it up with a new pair of pants i noticed the sleeve was not sewn down the arm. 2) Track jacket just purchased has a open pocket that was not sewn. **Ashley will not send you a replacement, they will send you a label and refund the money. The sizes are not the same anymore.