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Well once again monoprice provide zero phone support and doesn't respond to emails. They sent me a nvr that won't install ip cameras and have now gone through 3 saxophones that were damaged. But the latest one is a used instrument, no manual and the reed is already attached to the mouthpiece and without any of the spare reeds. Selling used equipment as new is illegal. So now monoprice is not only doing horrible customer service, but doing illegal activities.
Mark F.'s review of Monoprice earned 2 Very Helpful votes
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Mark,
We apologize for the issues you have had with your orders and the condition of the saxophones you have received. We will be reaching out to you via email to resolve this issue and hope to provide a better experience then the one you have had so far.
Paul S.
CS Manager