Mark G.

This is a scam business. I ordered some plants for a memorial garden and was told there was a delay in shipping. After a few weeks and a few emails, I was told that they shipped the plants to the wrong address and would need to resend them. I was told that the items were shipped and delivered. When I contacted my family to see how the plants were they told me that nothing was received. I have tried contacting the company numerous times since and have had no response. They are probably laughing all the way to the bank. DON'T ORDER or you'll get scammed.

I tried to cancel a car for a trip I was taking to see my father. He called to say that he may have COVID and for me not to come. I called and the rep wanted my father's name to cancel my reservation. I told her that this information is private and they shouldn't need his name to cancel a reservation that I made. She actually told me that they don't require personal info due to COVID anymore - hello but my dad's name is personal. I will never go to Hotwire again.