Mark M.

This is what I received on my cover page of my terms of agreement.
I changed my plan to a more expensive plan no problem.

** If you received a MyTab program bonus (in the form of "Device Savings" or "Bonus Savings") offer at the time of activation or upgrade on a device you purchased, and you downgrade within 24 months from an eligible rate plan (i.e., $40 and up plans then currently in market) to a plan that is not eligible for Device Savings or Bonus Savings, or to a plan that is only eligible for a lower Device Savings or Bonus Savings amount, then you will be responsible for paying back all, or a prorated part, of the promotional Device Savings, Bonus Savings or MyTab Savings Rollover you received and are not eligible to carry forward on the new rate plan.

But when I changed my plan back to my original plan suddenly I no longer qualified for the bonus saving and had to pay the bonus savings out now, $272.00, even though this plan also qualifies for the bonus.
When I contacted the manager on shift he reffured me to the terms of agreement / my tab additional terms of service paragraph 5.
Good luck finding it, this took me awhile to find, this is where it states that if you change to a lower rate plan you must pay the difference.
This makes no sense to me since I never changed to a lower rate plan that was less then my original plan and they never gave me a $272.00 credit when I had switched to the more expensive plan.
I was told when I joined freedom mobile that I could change plans with no penalty as long as I stayed with a 5G plan.
Well they lied, don't change your plan unless you are getting a more expensive one.

I had major problems navigating your website and completing my purchace, I almost gave up and suddenly it worked. Yes i tried your chat, cleared my history tried a different browser then I tried to change my password and the link in my email worked without changing my password