Mark S.

We have used shippingcart.com over the last few years for various items we have to buy from abroad. This year, we bought a lot of our kids' Christmas gifts from the USA. The quality and availability of decent toys in the Philippines is just terrible. We ordered WAY in advance and barely got everything into our shipment by day 30. Why is day 30 important? Because shippingcart.com will now threaten to throw your item away (in other words, keep it for themselves) if you have items in your cart for more than 30 days. Mind you... they CHARGE for storage over the 30 days. But they recently added this thing now where they will throw it away if you don't ship quickly. Clearly... it is a ploy to force customers to make two shipments. Thereby making the company more money by rushing you. TERRIBLE practice and just so low down.

I currently have two shipments that were made (with plenty of advance time). One was air, one was sea freight. The sea freight was due no later than Dec 22. It would have been here in plenty of time except that according to SC, it sat in customs for a full week. I don't believe that though. Most likely. They sat on it. It made its way up to the LBC hub near us. where it was then scheduled to be delivered. First day went by, and then late in the evening we get a notice there's a "shipping issue" and to contact support. Which I did. The rep said "no worries! We were just too busy and we will deliver on the next business day".

Next business day... nothing. At 5:42pm, I see an "out for delivery" status. At 5:45pm? That's odd. But then I remember what these guys do here. If you see that status, and its late in the day. It's full on BS. It's just a plot to give them deniability or excuses about delivery. And I was SPOT ON! I KNEW IT! At 12:10am that night, another status came in saying "shipping issue". So... I contact these jokers again. Full day passes. And then they had the cajones to say "no worries... we have a large influx of shipments at our hubs. But don't worry, we will surely deliver them once regular business starts again".

Mind you. This was ON Christmas Eve!

So. No Christmas gifts this year. Our kids will wait.

Thanks shipping cart.com! You really shined!

NEVER EVER shipping with them again... and I will share my experience online and warn everyone I can. Stay away from these people! They are AWFUL. Can't say it enough. Just AWFUL.