Mark Z.

BUYER BEWARE

There is a reason they are lowest rated 4x4 shop on all the legit reviews websites.

The Retured policy for this business is criminal. A 20% re-stocking fee. I bought the wrong shocks, an honest mistake. These are $1350 shocks, they are penalizing me $230 plus to return the shocks. Mind you these were never taken out of the box and in the original packaging. They act like this is Normal business, 20%? If you exchange it they don't penalize you, but they don't or never offered the model shock I was looking for, so tough $$$% for me. Look at all the replies to the bad reviews, it's a cut and paste, always the policy is posted on the website LOL. They have lost a customer for life and my mission is spread the word on this.

Here is some facts i provided them, the return response was their typical cut and paste.

- This was an over the phone order, the sales person never mentioned anything about the 20% re-stocking fee.

- I didn't recieve a order confirmation with a order number until after the item arrived, and this was only done because I asked for one. If this would of been done in a timely manner right after I place the order, i might of caught the mistake. I say might, because no where on the order confirmation under the model does it indicate this for a gladiator (i need the JL model)

I want to address their standard company line they use for all these (they'll waive the 20% penalty if you purchase another item from their website):

They have thousands of products to choose from and they will waive the the return fee, all I have to do is order another part that I do not need or want. I need this particular shock for my JL lift that is being installed, i can't just casually replace it with another model or brand. They must pay their employees a lot of money to causally be able to divert $1350 to just any old thing. I'm on a fixed income (retired military) this is a lot of money to me. Now I have to delay my build because they are taking a big portion of the money i saved to purchase the shocks. After numerous exchanges they did waive it to 10%, but sorry $150ish dollars is still completely unacceptable and outrageous.

They also seem to ignore the fact that this was a PHONE order. The salesperson did not explain their return policy. Perhaps the should stop taking over the phone orders. And they still keep stating the policy is on their webpage, yes it is but this was a PHONE order.

I did not receive the sales confirmation until after the item was delivered and i requested it. They had my right email address. Note nowhere on the sales order does it mention the outrageous 20% penalty for returns. In fact there is an icon that says easy returns lol.

Made custom wone barrel covers. Quality product, highly recommend.