- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I just got a response to my numerous emails my shipment wasn't received.
If they left off West after my stree address, it won't get delivered.
However, I believe I also gave my P.O. Box number. It should've been delivered by now. I was expecting it on March 4th.
Customer Service said they've not received it back when they'd said there was an issue with my address.
So, please do an investigatation the shipping company you're using. If I didn't get my order, and your company hasn't received it back, there's a problem.
I checked my Post Office and they've never received it.
Thank you,
Martha
Martha hasn’t received any votes.
Martha hasn’t received any thanks yous.
Martha doesn’t have any fans yet.
Martha isn’t following anybody yet.
Empty.
I was charged stretch pay but it showed on my account paid in full it showed it hadn't been...
Hello Martha, we are so sorry to hear that you did not receive your order. We do understand your frustration, and we would like the opportunity to make this right for you. Please call us or contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this order for you. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns with your package not arriving. Thank you.