Martin C.

Dryer purchased on Dec. 29. Delivered, but not installed on Jan. 10. Appointment with a technician on Jan. 29. He looked at the dryer and said "Oh I don't do that!". Paid $250 for this. Client service is a joke, unable to make another appointment to install dryer (They've been "looking at the schedule to determine availability" for 2 days now).

Sales rep was totally useless when I went back to the store to try and find a solution. Super aggressive with me and his coworker, who was trying to help. He also gave me inaccurate information, which I'm lucky I did not use, or it would have made matters worse.

I had to purchase a $120 kit for the installation (from another company, they don't carry what is necessary to install their own appliances!) as I need a side vent to be installed. That's like buying a car with no wheels. Kit should be included, or at least available in their stores.

"Bad service" doesn't even begin to describe my experience. I'll never buy anything from The Brick, ever again.