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Marti S.

3 Level 3 Contributor
  • 11 Reviews
  • 24 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden, Clothing & Fashion, Food & Drink

Member since March 2019

  • Reviews

    11

  • First Reviews

    6

  • Thank Yous

    0

  • Fans

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  • Profile Views

    217

Review Distribution

11 Reviews by Marti

10/2/20
As the saying goes, "the best laid plans of mice and men…" Please stay with me here - this is maybe one of the longest reviews you'll ever read; my husband says I talk too much - but this story has a happy ending!

In June we saw a patio furniture set we really liked in a generic outdoor furniture store - but being the "frugal" types we are, thought to see if our preferred outdoor furniture store carried the line. They did, but they were a little more costly. When we mentioned we were going to return to the original store, our sales lady mentioned that store had literally *just* gone out of business and closed its doors! Trust, but verify - and she was right - so we returned and placed our order. Not being in any rush, the delivery date of early September was fine with us.

My husband is "that guy," he doesn't let grass grow beneath his feet - so we reserved a truck for the second week in September to pickup and drive our new furniture to our Florida home. Cancelled that truck and made a reservation for the following weekend. Cancelled and made a THIRD reservation as it was now the END of September and seemed crazy that our furniture was still not ready! Mr. "guy" was totally ready to cancel our order, but JACKIE did a YEOMAN'S job "working the deal" with the Tropitone manufacturer to get our furniture delivered. GO FIGURE - COVID was the reason given that the fluffy fill for our cushions was insufficient and all our pieces weren't ready. Turns out the actual Tropitone factory was in the SAME town as our Florida home - and JACKIE was able to get us special permission to pick up whatever furniture/cushions we could get on our end of September trip! YEAH! Well - yeah until we arrived at the Factory and found the furniture had been SHIPPED TO the store in VIRGINIA! Are you kidding?! (And if Mr. "guy" HAD been ready to cancel - you can imagine what he said then)

At this point, SCOTT, the Tropitone Sales Manager, stepped in as well - no doubt thanks to JACKIE contacting him and explaining all that had been going on - and they arranged for our furniture to be return-shipped *back* to Florida. Of *course* it was due to arrive after we left - but we have amazing neighbors who agreed to facilitate and take delivery. I had a call (just as we were boarding the plane) to call back and arrange the actual delivery - but when I called back, NO ANSWER! I tried the 2 numbers I had 6 (SIX) times - and finally a LOVELY lady from SOUTH CAROLINA answered! She relayed that she had *literally* just received an email that the Florida location had lost all power - no phones, no computers! She gave me 2 email addresses, and I sent emails asking them to reach back out to me once they had our delivery scheduled for either of the 2 days our neighbor would be available. Yes, they did! LORI HUFFMAN - of Old Dominion Freight facilitated and the delivery was set for this afternoon! I communicated with our neighbor and all was well ~

True to form - of course that didn't go quite as planned - and the delivery truck driver called that he was 30 minutes away and would be there THIS MORNING (vs this afternoon). Our neighbor was home - and we now have our lovely Tropitone patio furniture set! I'll have to be patient and wait 'til our next visit to try it out - but WHAT A TEAM EFFORT this has been!

Many kudos and thanks to JACKIE (of Offenbachers Home Escapes), SCOTT (of Tropitone), and LORI HUFFMAN of Old Dominion Freight, our neighbor, Kris - and to the delivery truck driver and many others whose names I don't have!
10/2/20
As the saying goes, "the best laid plans of mice and men…" Please stay with me here - this is maybe one of the longest reviews you'll ever read; my husband says I talk too much - but this story has a happy ending!

In June we saw a patio furniture set we really liked in a generic outdoor furniture store - but being the "frugal" types we are, thought to see if our preferred outdoor furniture store carried the line. They did, but they were a little more costly. When we mentioned we were going to return to the original store, our sales lady mentioned that store had literally *just* gone out of business and closed its doors! Trust, but verify - and she was right - so we returned and placed our order. Not being in any rush, the delivery date of early September was fine with us.

My husband is "that guy," he doesn't let grass grow beneath his feet - so we reserved a truck for the second week in September to pickup and drive our new furniture to our Florida home. Cancelled that truck and made a reservation for the following weekend. Cancelled and made a THIRD reservation as it was now the END of September and seemed crazy that our furniture was still not ready! Mr. "guy" was totally ready to cancel our order, but JACKIE did a YEOMAN'S job "working the deal" with the Tropitone manufacturer to get our furniture delivered. GO FIGURE - COVID was the reason given that the fluffy fill for our cushions was insufficient and all our pieces weren't ready. Turns out the actual Tropitone factory in Sarasota was in the SAME town as our Florida home - and JACKIE was able to get us special permission to pick up whatever furniture/cushions we could get on our end of September trip! YEAH! Well - yeah until we arrived at the Factory and found the furniture had been SHIPPED TO the store in VIRGINIA! Are you kidding?! (And if Mr. "guy" HAD been ready to cancel - you can imagine what he said then)

At this point, SCOTT CARR, the Tropitone Sales Manager, stepped in as well - no doubt thanks to JACKIE contacting him and explaining all that had been going on - and they arranged for our furniture to be return-shipped *back* to Florida. Of *course* it was due to arrive after we left - but we have amazing neighbors who agreed to facilitate and take delivery. I had a call (just as we were boarding the plane) to call back and arrange the actual delivery - but when I called back, NO ANSWER! I tried the 2 numbers I had 6 (SIX) times - and finally a LOVELY lady from SOUTH CAROLINA answered! She relayed that she had *literally* just received an email that the Florida location had lost all power - no phones, no computers! She gave me 2 email addresses, and I sent emails asking them to reach back out to me once they had our delivery scheduled for either of the 2 days our neighbor would be available. Yes, they did! LORI - of Old Dominion Freight facilitated and the delivery was set for this afternoon! I communicated with our neighbor and all was well ~

True to form - of course that didn't go quite as planned - and the delivery truck driver called that he was 30 minutes away and would be there THIS MORNING (vs this afternoon). Our neighbor was home - and we now have our lovely Tropitone patio furniture set! I'll have to be patient and wait 'til our next visit to try it out - but WHAT A TEAM EFFORT this has been!

Many kudos and thanks to JACKIE (of Offenbachers Home Escapes), SCOTT (of Tropitone), and LORI of Old Dominion Freight, our neighbor, Kris - and to the delivery truck driver and many others whose names I don't have!
10/2/20
As the saying goes, "the best laid plans of mice and men…" Please stay with me here - this is maybe one of the longest reviews you'll ever read; my husband says I talk too much - but this story has a happy ending!

In June we saw a patio furniture set we really liked in a generic outdoor furniture store - but being the "frugal" types we are, thought to see if our preferred outdoor furniture store carried the line. They did, but they were a little more costly. When we mentioned we were going to return to the original store, our sales lady mentioned that store had literally *just* gone out of business and closed its doors! Trust, but verify - and she was right - so we returned and placed our order. Not being in any rush, the delivery date of early September was fine with us.

My husband is "that guy," he doesn't let grass grow beneath his feet - so we reserved a truck for the second week in September to pickup and drive our new furniture to our Florida home. Cancelled that truck and made a reservation for the following weekend. Cancelled and made a THIRD reservation as it was now the END of September and seemed crazy that our furniture was still not ready! Mr. "guy" was totally ready to cancel our order, but JACKIE did a YEOMAN'S job "working the deal" with the Tropitone manufacturer to get our furniture delivered. GO FIGURE - COVID was the reason given that the fluffy fill for our cushions was insufficient and all our pieces weren't ready. Turns out the actual Tropitone factory was in the SAME town as our Florida home - and JACKIE was able to get us special permission to pick up whatever furniture/cushions we could get on our end of September trip! YEAH! Well - yeah until we arrived at the Factory and found the furniture had been SHIPPED TO the store in VIRGINIA! Are you kidding?! (And if Mr. "guy" HAD been ready to cancel - you can imagine what he said then)

At this point, SCOTT, the Tropitone Sales Manager, stepped in as well - no doubt thanks to JACKIE contacting him and explaining all that had been going on - and they arranged for our furniture to be return-shipped *back* to Florida. Of *course* it was due to arrive after we left - but we have amazing neighbors who agreed to facilitate and take delivery. I had a call (just as we were boarding the plane) to call back and arrange the actual delivery - but when I called back, NO ANSWER! I tried the 2 numbers I had 6 (SIX) times - and finally a LOVELY lady from SOUTH CAROLINA answered! She relayed that she had *literally* just received an email that the Florida location had lost all power - no phones, no computers! She gave me 2 email addresses, and I sent emails asking them to reach back out to me once they had our delivery scheduled for either of the 2 days our neighbor would be available. Yes, they did! LORI - of Old Dominion Freight facilitated and the delivery was set for this afternoon! I communicated with our neighbor and all was well ~

True to form - of course that didn't go quite as planned - and the delivery truck driver called that he was 30 minutes away and would be there THIS MORNING (vs this afternoon). Our neighbor was home - and we now have our lovely Tropitone patio furniture set! I'll have to be patient and wait 'til our next visit to try it out - but WHAT A TEAM EFFORT this has been!

Many kudos and thanks to JACKIE (of Offenbachers Home Escapes), SCOTT (of Tropitone), and LORI of Old Dominion Freight, our neighbor, Kris - and to the delivery truck driver and many others whose names I don't have!
2/19/20
Do you have any idea how difficult it is to change a first impression?

Let me tell you (OK, I won't) about how *much* I disliked my initial experience with Vitex and our new smart home - all because of one of our first salesmen.

That said, ROBERT (as well as some other techs over the past year or so) significantly changed that first impression. Robert was the first tech, however, to go WELL ABOVE AND BEYOND when he added power and a lanai camera for us last week, as well as updated our ACE Module. Robert knew just when to ask another tech (Tim) for assistance (when crawling around in our rafters) rather than leaving us in the lurch. Robert was friendly yet efficient. No wasted words, but willing to listen and he was responsive. Robert even remedied the train wreck inside our hub cabinet using only zip ties!

One of the most important things to me is getting solid response and help when I need it - and having a feeling our home security needs have been met. Every time I've called Uxari I've had great customer service on the phone. Uxari's service after the sale has been great, and I feel confident my home is secure. I've almost forgotten old what's his name...
12/31/19
"Not only did the jeans I purchased not fit (the "rise" was too short), but when I realized it would cost me almost 25% of the purchase price to return a pair of jeans I had purchased from Lands' End, I thought I'd find a storefront and return them there instead. To my dismay, there isn't a Lands' End near our northern Virginia home! Online I found two locations near where we would be spending the holidays - and again - image my dismay when I got there to find BOTH the Sarasota and Tampa locations are "permanently closed!"

ASK me if I'll EVER buy from Lands' End again!

HAH!"
10/3/19
I am so very disillusioned with the Schwan's Home Service in northern Virginia. Actually - with the entire Schwan's experience. Having to place an order minimally 10 days prior to delivery means I have to know just what I need to buy well before I need it. That said, their products are not "all that" to entice me to pay their premium prices for items I can easily purchase at our local grocery store as soon as I know I need them. Then there's the delivery. I admit I don't order often - but EVERY time I've placed an order with a delivery date and time window - the delivery has not been made during either that window, and once didn't even hit the day. I've asked for a call prior to delivery - no call. Shall we talk about their Rewards system? Well - IF you don't use accumulated awards (which amounts to pennies on a purchase) within a limited time - the rewards disappear. Schwan's can't even manage to e-track/maintain those! I am done-done with Schwan's.
7/15/19
Wow! Clean, organized by color & size, space between pots & plants. Every soil and additive, gravel, mulch imaginable. The most unique yard art (dinosaurs, dragons, lizards), as well as those more typical. Gadgets I've not seen elsewhere (the Upsy-Daisy is genius, along with various plant stands) - but note their unique inventory comes with a price across all their products. While located a tad out of the way, Mariposa Nursery is certainly worth the trip!
7/5/19
As always, having our car(s) serviced at Virginia Tire & Auto-One Loudoun is painless (well, except sometimes for the paying part!) - clean, smells good, comfortable (wifi, coffee, soda, water) and I can easily entertain myself either by grabbing a bite or with the nearby shopping. I love being able to schedule my service, and the timeframe I'm given is spot on - no wasted time.
6/23/19
Customer service at the Leesburg site was woefully lacking.

We were told for "security purposes" we could not place our order over the phone, and also that we had to come in to the store to place the order for it to be shipped (at no cost to us) to our Florida home. Since when can one not place an order over the phone? I was able to order the lamp on-line, received the 25% discount currently being offered, and also got free shipping as the total purchase price was over $49.

We would not have bought this lamp if we had not been able to order it online.

To quote Julia Roberts in Pretty Woman, "Big mistake! Big! HUGE!" There are plenty of other Pier 1 stores in our area; the Leesburg location just lost my business forever.
6/22/19
DC Design's CAROLINE told us amazing tidbits about DC and its history on this hot June tour! She kept us going - stopping in the shade wherever possible and going off script to address with candor our many questions that weren't part of the actual tour. The Presidential Neighborhood tour was a splendid overview of the downtown area - and is a terrific lead in to taking additional tours for more detailed information. Info disseminated in DC Design Tours goes above and beyond the typical patois from other companies (not that other tours aren't also good). Previously took a different tour offered by DC Design Tours with SAM who was equally wonderful. I highly recommend DC Design Tours as being informative and fast-paced, full of all sorts of interesting information!
6/21/19
From finding our console tables during a random web search to their delivery, OakFurnitureLand was a class act - absolutely the way internet sales should work! The website was clean, clear, and easy to navigate. We had questions - and we were able to call and speak with a knowledgeable human! Our tables were shipped when we were told they would be, and at each step we were apprised of their location and updated on when to expect delivery. The tables arrived in tip-top condition and were delivered by 2 well-spoken deliverymen after they called and told us they were on their way. When I mentioned to the delivery men that they worked for a class company - both OakFurnitureLand and Ryder Last Mile trucking, they acknowledged they made many deliveries on behalf of OakFurnitureLand - seems many other purchasers agree with us on the quality of furniture.

Marti Has Earned 24 Votes

Marti S.'s review of Lands' End earned 5 Very Helpful votes

Marti S.'s review of Pier1 earned 10 Very Helpful votes

Marti S.'s review of Virginia Tire & Auto earned 3 Very Helpful votes

Marti S.'s review of uxari.com earned a Very Helpful vote

Marti S.'s review of DC Design Tours earned 2 Very Helpful votes

Marti S.'s review of Oak Furnitureland earned a Very Helpful vote

Marti S.'s review of Schwan's earned a Very Helpful vote

Marti S.'s review of Mariposa Nursery earned a Very Helpful vote

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