• Bookmark

    Spectrum

Ratings On Other Platforms

Trustpilot
2.1 / 5
Better Business Bureau
1.1 / 5
Corporate Values

Overview

Spectrum has a consumer rating of 1.24 stars from 43 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Spectrum most frequently mention customer service problems. Spectrum ranks 42nd among Cable Television sites.

  • Service
    10
  • Value
    10
  • Shipping
    5
  • Returns
    5
  • Quality
    10
Positive reviews (last 12 months): 9.1%
Positive
1
Neutral
1
Negative
9
View ratings trends
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I have never encountered more arrogant, rude and clueless customer service employees than at Spectrum.
How would you rate Spectrum?
Top Positive Review

“Great product great value”

Alexander M.
11/1/21

I like it when companies not only offers a good product but in addition, great service to back it up. There are many choices but having experienced other cable companies I can assure you, Spectrum gets it! Fast internet, easy to troubleshoot and a customer service the understand that their customers are their priority! I hope AT&T takes notes!

See positive reviews
Top Critical Review

“Liars and Theives”

Renee L.
1/1/22

They bumped my end of subscription to the 1st of the month so they could cleverly rip another 200 out of us. LOL Lied and said I never called when the proof was right there in front of them. On top of that, raised the bills over 60$ in 6 months, driving us to switch. WORST SERVICE EVER. WORST, slowest internet ever and the most expensive.

See critical reviews

Reviews (43)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (13)
reneel328
1 review
0 helpful votes
January 1st, 2022
Verified purchase

They bumped my end of subscription to the 1st of the month so they could cleverly rip another 200 out of us. LOL Lied and said I never called when the proof was right there in front of them. On top of that, raised the bills over 60$ in 6 months, driving us to switch. WORST SERVICE EVER. WORST, slowest internet ever and the most expensive.

Tip for consumers:
Dont

Products used:
Internet and cable

mingc7
4 reviews
8 helpful votes
January 17th, 2022

It's 2022 and this irresponsible company does not verify customers' email addresses. Nor do they provide unsubscribe functions with their emails, in violation of the CAN-SPAM Act of 2003.

If someone ever signs up to a Spectrum/Charter service using your email address, you will receive their spam forever.

All attempts to contact the company and have your email address removed will be ignored. You will continue to receive spam emails and occasionally the customer's personal information.

Service
Quality
justa37
1 review
1 helpful vote
June 17th, 2020

Spectrum has a policy of ripping off seniors! They've come to the genius conclusion that older people are less able to cut the cord. Tech-challenged and all that. So they keep boosting their already outrageous prices, especially in areas where they have a monopoly.
Some of us are fighting them, focussing on getting competitors into our neighborhoods. Suggest everyone do the same.

byronh60
1 review
3 helpful votes
May 3rd, 2020

Dealing with problems for 2 months, switched to another vendor [WOW] - better connection less price. Trouble cancelling service, would NEVER do business with them again.

joeg673
1 review
0 helpful votes
January 17th, 2022
Verified purchase

It took nearly a year to get internet service and for the 2 years I did have it, I never had more than 18.3 mps Internet speed-whereby leaving Netflix and other media almost impossible to watch. The promise of 200 mps is pure BS! Try canceling your contract. You'll get hours of harassment and more false promises. If you have cell phone service with them also, they'll ake sure you cannot porty your number over to a new provider! Spectrum should be fined by the FTC and FCC for reducing the speed and data you pay for Internet service at $79.99 per month, and should also be fined additionally for harassment and malice toward customers when you cancel your service. A disgusting, disgraceful company! Minus 2 stars in my book for the crooks they are!

Tip for consumers:
If you intend to cancel you should do so at least 1 day prior to your next billing date or you will be charged the full amount due even if it is 1 second after midnight! You will also be hounded to the ends of the earth and have your credit score reduced every month until you pay! It is the worst company "anywhere in the world" that I have ever had to deal with!

Products used:
Internet and Cell phone services.

Service
Value
Quality
micheleh329
2 reviews
1 helpful vote
August 28th, 2020

Get a normal box and dvr! The apple box is awful! You can't pause during live TV, its hard to fast forward and rewind and freezes up on you! I absolutely hate it! I wish I would have read reviews before buying it. Once open it your stuck with it..

alexanderm465
2 reviews
4 helpful votes
November 1st, 2021

I like it when companies not only offers a good product but in addition, great service to back it up. There are many choices but having experienced other cable companies I can assure you, Spectrum gets it! Fast internet, easy to troubleshoot and a customer service the understand that their customers are their priority! I hope AT&T takes notes!

Service
Value
Shipping
Returns
Quality
kathleeno389
1 review
2 helpful votes
April 15th, 2021
Verified purchase

I have been on hold for 3 hours over 2 days trying to cancel an account
We are moving you are the ONLY service that demands we waste our time on hold to cancel, this is a SCAM so sorry I signed up with them, no other service makes it this hard to cancel. DO NOT USE THIS COMPANY YOU WILL REGRET IT

Tip for consumers:
YOU CANT CANCEL THEY WILL MAKE IT SO DIFFICULT TO END THE CONTRACT YOU WILL REGRET USING THE SERVICE

Products used:
INTERNET

Service
Value
Shipping
Returns
Quality
jh980
1 review
3 helpful votes
February 16th, 2021

I throw 99 bucks away every month on this spectrum garbage. Internet intermittent most of the time. I being fighting with this company to fix the problem for many years. They have given me the whole encyclopedia of excuses and bs

Tip for consumers:
Find another company if available

Products used:
100Gb internet

Service
Value
Quality
susanv4
2 reviews
1 helpful vote
September 4th, 2020

I have never encountered more arrogant, rude and clueless customer service employees than at Spectrum. We have not been able to access our streaming channels for days now and there is not assistance whatsoever. Looking for another provider.

jessieg61
1 review
1 helpful vote
July 1st, 2020

I asked spectrum to install a landline phone they was advertising it for $9.99 a month. I notice my bill they was charging me $19.99 when I called and got through they said it was a mistake by Spectrum but they wouldn't credit the $30.00 back to my account
I'm a senior citizen on a fixed income to take $30.00 from me with a just I'm sorry I never expected from Spectrum

nathanm263
1 review
1 helpful vote
May 7th, 2020

I don't even know where to begin! I have had spectrum for many years and I have regretted it from the very first moment. They're internet connection is awful and not only that but their customer service is by far the worst of any company. I have been having my internet cut in and out for almost 6 months now. I spoke to a representative and they confirmed this and that was it. They told me they would look into it and absolutely nothing happened. This is a joke of a company as a whole. The only reason they are in business is because they have a monopoly over all other providers. Most people don't have any other option but to settle for your horrible services. If I could I would give negative stars, (one star is too much of a praise). I am warning all potential customers, STAY AWAY from spectrum, unless you want to be constantly angry and annoyed. YOU WILL REGRET PAYING YOUR HARD EARNED MONEY FOR A SERVICE THAT IS WEAKER THAN DIAL UP. I WARNED YOU!

jamesk1863
2 reviews
2 helpful votes
December 11th, 2021

This company blows, Internet, cable, cell. What a useless company. I find it hard to believe these $#*!s get customers to pay them!

Service
Value
Shipping
Returns
Quality
laurad1082
2 reviews
2 helpful votes
January 20th, 2021

WORTHLESS CUSTOMER SERVICE & CUSTOMER VALUE - as a customer of almost 3 years when I threatened to take my business elsewhere the response was "that is your choice" for their failure to do their job!

Products used:
ABSOLTELY HORRIBLE CUSTOMER RELATIONS AND RESPECT FOR WHO PAYS THEIR BILLS IN THE END

Service
Value
Shipping
Returns
Quality
joeg495
2 reviews
4 helpful votes
February 23rd, 2020

I have no premium channels, no DVR, no internet. I do have a home land line with them. My bill has gone up again another $8.00 making it $150.68. By SPECTRUM HELLO DISH

wandaw200
1 review
0 helpful votes
November 19th, 2020

This app is terrible. I can't watch tv because it goes out all day. I'm home bound for the most part because of my health.( pandemic) The TV is what keeps me going. I can't even watch it!

timmyc19
2 reviews
1 helpful vote
July 31st, 2020

I'm used to be with Time Warner Cable but since Charter purchased the company it has gotten downhill. The customer service is awful and should be avoided.

Tip for consumers:
If Verizon FIOS is in your area,buy it instead of Spectrum. It has a better channel selection and a way better DVR.

corettal
1 review
0 helpful votes
May 10th, 2020

I contacted the company after a fraudulent account was set up in my name. I got the phone number *******135) of the person who set it up and their address. The person is currently receiving 2 months free internet using my information for this address: 426 S HANOVER ST CAPE GIRARDEAU MO 63703-6749

Before the company sent out the package to have the internet set up, I called them. The same day the account was set up, I contacted them. A phone number was on file that I didn't recognize. The person went online to set up the package they received so they know what they are doing. Despite numerous complaints the account was not deleted. So I changed the number on file and billing preference until I can have this issue resolved. I won't know what credit card information was stolen until two months from now. None of the representatives were able to give me the last four digits of the account or anything. This is the worst company that I have ever heard about. To actively participate in fraud should be a reason for them to shut down. They are fully aware of the situation but they don't care. As long as they receive the money. This is disgusting and a shame and should not be happening.

mandallab
2 reviews
0 helpful votes
May 25th, 2021

Spectrum recently reduced the usefulness of their program guide by removing the information about the year the movies were made from the brief preview they offer for the movies they are queuing up on their channels. This basically makes the guide (almost) meaningless. Instead of quickly being able to scan the upcoming movies to evaluate them-whether you've seen it already or want to see it again etc... the amount of information you are given has been reduced to such an extent that you are left with pure guesswork as far as making a meaningful decision to watch the movie or not. Extraordinarily poor update!

Tip for consumers:
after losing the utility of perusing old movies the value of my SPECTRUM service has definitely decreased and my wife Patricia and I are definitely considering losing that bill.

Products used:
cable TV, WI-FI, landline

Service
Value
Quality
jans604
1 review
0 helpful votes
April 7th, 2021

Spectrum Drivers have gone rogue. I noticed being followed by Spectrum Vans & Utility Trucks at my bus stops. Then one of them spent the night in my apt complex and followed my buses all over BAKERSFIELD. A Spectrum Repo Guy told me if I rented their modem, and failed to pay 1 month, THAT THEY HAD THE RIGHT TO FOLLOW US TO SEE WHERE OUR MONEY WENT! Guys-I'm not even a customer. I live with someone who was a customer. They GOUGED her on the initial installation, installed an extra Satellite Dish she did not need because she Streams from the Net, & now it's clear the field techs have converted these dishes to FREE WIFI ACCESS POINTS FOR AS MANY AS 20+UNKNOWN DEVICES. THE DISHES SHOW UP AS NAMELESS ACCESS POINTS ON ANALYZER APPS. WE FOUND OUT WIFI DISHES CAN BE USED AND CONVERTED TO WIRELESS ELECTRICITY IF A DISTRIBUTOR IS COVERTLY INSTALLED UNDER ROOF SHINGLES BY ROGUE ROOFERS INVOLVED IN DRUG PRODUCING.
SPECTRUM DRIVERS INSTALLED AN ISMI CATCHER ON THE FRONT DISH THAT OVERLAPS OUR WIFI. THEY HAVE THE USER ID OF MY PHONE AND CAN MANIPULATE MY PHONE BY MAKING PERSISTENT SPAM CALLS EVERY OTHER DAY. THEY DID THIS TO BOTH ME AND MY ROOMMATE. YOU WILL KNOW YOUR WIFI IS BEING CLONED FOR POWER THEFT IF YOU HEAR ANNOYING LOW ULTRASONIC SUBS WHILE YOUR CHARGING SLOWS DOWN CONSIDERABLY. THEY CALL ME WHEN I GO TO THE BANK, GO SHOPPING, GO TO THE DVM, THE DOCTORS OFFICE, AND THE PHARMACY TO PICK UP MY RX.
I filed an Arbitration Case, and Spectrum Drivers very astutely Grabbed my authorization for Arbitration Document and replaced it with the Logo of the Arbitration Association.
They carry RECTIFYING ANTENNAS WHICH ENABLE THEM TO HACK INTO PHONES, REGISTER READERS, AND SURVEILLANCE CAMERAS. THEY ALL JOINED THE UNION CARTEL AND HAVE GONE ANTI-GOVERNMENT. YOU WOULD THINK THE COMPANY WOULD DO SOMETHING, BUT THEY WON'T. AND LAW ENFORCEMENT HAS NO SKILLS IN RECOGNIZING CYBER STALKING OR PHONE HACKING WITH DOCUMENT GRABBING.
OUR BILL KEPT GETTING HIGHER AND HIGHER ALONG WITH THE ELECTRIC BILL, THAT WE HAD TO DUMP THEM. VERY DISHONEST CABLE GUYS COLLUDE WITH THE ARYAN DRUG SYNDICATE AND UNION CARTEL TO SUPPLEMENT THEIR INCOME. SO SAD...

irinah17
2 reviews
167 helpful votes
July 27th, 2021

My Spectrum bill started to go up several months ago, but really went through the roof after Cincinnati Bell offered faster internet in our neighborhood. On July 26 I switched to Cincinnati Bell, cancelled my services with Spectrum (have cancellation confirmation#) and surrendered their equipment. I payed Spectrum through July 22 on my previous bill and was told by customer relation agent that my last bill with them will include only 4 days of service( 23-26)- logically! Today I received FULL bill of $180 for services through August 22! I called and asked WHY I am being billed for not existing service and got the answer that Spectrum does not prorate their bills and I have to pay for the whole month even if I used it only for several days. If I refuse to pay, I will be referred to collection agency!

Tip for consumers:
It is dishonest company which trying to squeeze every penny from you after loosing business

Value
zafarm2
2 reviews
1 helpful vote
April 21st, 2020

Gouging and taking advantage of situation, no customer service, just unauthorized charges.
They don't let you disconnect service when you move to a different service.

cynthiak22
46 reviews
104 helpful votes
October 2nd, 2020

I used to have Time Warner Cable, but just for the internet and the basic TV channels that I have never watched but which made the cost lower than having the internet alone. I used to have an agreement with them whereby the monthly bill was set for a year or more before it might increase, at which time I could renegotiate to keep the costs down. Since Spectrum took over, they have raised the price whenever they feel like it. There has been nothing in place to keep the price the same for a certain period of time. They have raised my bills at least 5 times by several dollars at a time since they've taken over, once on 2 successive months, having also increased it just a month or 2 before that, and they have just done it again. It's now almost $101 per month for the same service I have always had. I don't even have cable TV for that price. The only reason I even have them for the internet is because I don't want to have a contract with anyone. That is their only selling point - no contract. There isn't another company in my area that I am aware of that I could switch to apart from one that has had a lot of bad reviews and no good ones. The actual service is okay and works most of the time. It's the cost and many increases that I object to.

marshallj17
6 reviews
16 helpful votes
June 6th, 2021

The page to delete old emails to comply with the 5GB storage limit has a faulty sort function and a faulty delete function, which can cause you to waste hours of your time.

Also, your Deleted Items count against the 5GB limit, so after you spend hours deleting old mail, you have to do it again with the Deleted Items.

Service
Value
Quality
mattc355
5 reviews
0 helpful votes
May 19th, 2020

On Friday, May 15th 2020, I was in my home minding my own business when I heard the doorbell. I went to the door, and saw a charter spectrum agent named Eric Proladocfer standing at the door. I answered the door to ask what he needed. He started to try to sell his products to me. In the middle of his spiel, he spat in the middle of my yard... that's right... he spat in the middle of my yard while a pandemic is running wild through the country. I got his information, and contacted the charter spectrum location on 5543 Grove Blvd, Hoover, AL 35226.

At this time, I spoke to who was supposed to be Eric's manager, Chris Davis. I told Chris about what happened, and he said that he would talk to his manager about the incident (I thought he was the manager?) and get back to me no later than Monday (05/18/2020) afternoon. I never received a call from anyone. Now, I'm leaving this review. I guess this company doesn't care about their employees spitting on people's property. Even during a pandemic. Hopefully the kids in the neighborhood that play in my yard sometimes didn't step in it.

Tip for consumers:
Stay away from this company. They don't care about you or your health.

Products used:
None. The spitting in my yard turned me off of the idea of purchasing anything from charter spectrum.

Service
Value
Shipping
Returns
Quality

Q&A (3)

Answer:

Very difficult and long wait times; option for call back is given but does not work, like everything at Spectrum. Horrible quality.

By Susan V.
See more answers (3)
Answer:

Less expensive, probably not. Better, of course! Anything is better than this place, but they do not care.

By Ray G.
Answer:

MONOPOLY MONOPOLY MONOPOLY MONOPOLY MONOPOLY MONOPOLY MONOPOLY

By Marshall J.
See more answers (4)

Can’t see your question? Ask to get answers from the Spectrum staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

This page is a place to talk about Spectrum products and services for your home. To learn more about Spectrum Business, please visit http://facebook.com/spectrumbusiness.

How do I know I can trust these reviews about Spectrum?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

1.2
43 reviews
Have a question about Spectrum?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business