Craig M.

Just an FYI, don't connect anything via Ethernet cable to their equipment. They do not follow NEC code during install, which can lead to a power surge coming through their line and ruining your expensive electronics. Also, if you're not getting the advertised speed, keep calling for them to send someone out. It took me many tries, but I finally got a decent tech and the correct speed. He advised me that there was too much noise on my line and that's why my speeds were diminished. The funniest part is if they did half their job correctly, I would have had the correct speed via Wi-Fi and never had to plug in a cable. Now I wonder how many times I would have replaced their equipment because they only do a visual inspection of the ground. So long as it's hooked to something, they claim that's fine. That's amazing to me in the year 2022 with all the tests we can run with a simple multimeter.

If you call the retention department, they'll usually knock some money off your bill to keep you as a customer. Those people are super nice too because they give out free money all day lol.

I've been fighting with them so long now it's laughable and I could probably pass the electrician's exam at this point. The only damage after the storm that started this mess was their equipment and anything connected to it starting with a splitter in their line (where the power surge obviously came in). I doubt they'll ever make it right, but they did lie to the FCC so I'm hopeful something will happen now.

Awesome prices and I loved the online eye exam. What a time saver!

Great food and prices with super fast shipping on the side! Love this place.