Annamarie S.

In the five years since we moved to a home where Spectrum was the ONLY "hi-speed" internet speed service available, our experience is that, while individuals may attempt to be helpful when interacting face to face, the company persona is one of 'laziness.' When faced with internet speeds well below what we were paying for (more like telephone modem speed from the old days), the answer every single time was to replace the equipment provided by Spectrum. No one ever attempted to figure out whether there was an actual issue with the cabling coming into the house, or with the box on the street until several neighbors bonded together to lodge our frustration. A technician was sent out, the box on the street was replaced along with some cabling, and the results were speed and capacity that we were paying for... for all of about a week. When we called to log a ticket once again, we were advised "there is nothing more we can do, and we are seeing bandwidth capacity and speed in the pipeline coming to your house that is correct. The fault must be that your router isn't close enough to your computer equipment" (it is 7 inches away!). If you sense we are frustrated, you are absolutely correct, AND there is no other option on our street, although Frontier is coming to the neighborhood in the next 2 years.

Branded Surveys offers multiple choices in completing surveys, although sometimes I access a survey within minutes of being notified and it is already full. This can be frustrating.